a beautiful range of Fires and Fireplaces from the UK's leading Supplier

Testimonials from our customers

Here are a selection of testimonials from some of valued customers who have purchased Fires or Fireplaces from us.

Dear Team "You are brilliant - great to deal with - polite and friendly and also COMPETITIVE PRICES". Thanks for the advice on inspecting our goods when receiving them and for all your the help. Pleasure to deal with you - Great communication skills - very well done. Many thanks Mrs Gibbons, Nottingham Nottinghamshire

The Baxi Decadent Gas Fire arrived yesterday. Thank you for your fast service. Cheers Barry Austin, Great Yarmouth Norfolk

Good morning sales team, I would just like to let you know that our fire was delivered a couple of weeks ago and in perfect condition. My husband said he would contact you and let you know but unfortunately we think he wrote the number down wrong so he couldn't. Anyway the fire is now in place and looks lovely inset into the chimney breast. Everyone comments on how different it is and how it changes the room. Thanks for you help with this Best regards Sue Bruce, Harlow Essex

Good evening all The fire purchased was delivered AM this day and was found to be in perfect working order many thanks Terence Bird, Aveley Essex

Hi, Just a quick note to say the fire was delivered today at 14.20 and is in perfect condition. I would like to thank you for a quick and speedy delivery of the fire. Many Thanks Andrew Irvine, Stonehouse Gloucester

Hi, I would just like to say thanks for the prompt delivery of the fire and for sending out the pebbles so quickly! Thanks Craig Moores, Accrington Lancashire

Dear Sales Team, Fire arrived at 9:15 this morning. All appears intact and undamaged. Having spent over a month surfing countless websites looking for the right fire, it is a real pleasure to just take a few minutes to say that out of all of those websites, the Fireplace Megastore was by far the most informative and effective. In comparison, most of the others were totally inadequate. Having decided on the particular fire you were easily the best price. Having contacted several others you where by far the most polite and the most helpful. The delivery was shockingly efficient considering you only rang me to say it was with you yesterday. In fact the only person who is unhappy is my fitter, because he wasn't expecting me to have it for another week and now I'm hassling him to come and sort it out!! Well done Fireplace Megastore One very satisfied customer. Obviously, I will have absolutely no problems about recommending you to anyone looking for a fire. Regards and thankyou Paul Walton, Cornwall Devon

Dear Sales, I would just like to say thanks for what was a truly professional service from start to finish. I must say I did have reservations in buying over the internet but you have proved to me that this is the way to shop and I will certainly be reccomending you to my friends and family. Simply great prices, service, knowledgeable and friendly staff it's been a pleasure to deal with you well done to all involved. Regards Neil Atherton, St Helens Merseyside

Hi Fireplace Megastore Sales Team, I would like to thank you for all your help in selecting my chosen gas fire & fireplace it looks fantastic in my living room. It's the best experience I have had with a company over the internet by far will definitely reccomend you to others thanks Tom Boyd, Birmingham West Midlands

Dear Sales, Please thank everyone for me even the driver who was very courteous and attentive when delivering my fireplace. I will not hesitate to reccomend you to everyone I know your service is second to none, prices, quality and speed I was amazed. Once again thanks to you all Jackie Smith, Stoke Staffordshire

Hi Sales, They say the best form of advertising is reccomendations well I certainly will be reccomending you, the whole experience has been great and the fire looks fantastic cheers Malcolm Bennett, Bradford West Yorkshire

Dear Fireplace Megastore I would like to thank you for the excellent service I have received from your organisation since I first rang to get information right through to the delivery of my fire. It's not often you get good service these days and I am very grateful! Yours sincerely Corrina Cothill, Newcastle Upon Tyne

Hi, Just to let you know that the fire has arrived safely in good order & we are very pleased with it. Thank you for your excellent service. Regards Patricia Taylor, Worcester Worcestershire

Attention Of Sales Department Our fireplace arrived this afternoon and is now enhancing our lounge. We were pleased that the courier contacted us and delivery went according to plan. Thank you for all your input Anne Harvey, Newcastle Upon Tyne

Dear Sirs, Many thanks for your prompt attention to my order. I have now received my Infinity fire which I am very pleased with. The delivery was fine and everything was in one piece and went according to plan. We will definately reccomend you to our friends & family. Once again - many thanks Sue Davies, Walsall West Midlands

Dear Fireplace Megastore, Just a quick note to say thanks for an excellent service , fire received this morning as promised. Thanks Again Richard Blount, Litchfield Staffordshire

Dear Sales Team Just a short note to express my thanks at the professional way my order was handled. The fire was delivered as advised in perfect order and now working perfectly in my new home. Once again thank you for a great customer experience. Regards Kenny Henderson, Glasgow Scotland

To The Fireplace Megastore Fire arrived safely first thing this morning. We have unpacked and inspected it and all is well. Many thanks for your excellent service Regards Carol & Adrian White, Cirencester Gloucestershire

Dear Fireplace Megastore, Just a quick note to thank you for your helpful and prompt attention to my recent order. Our fire arrived when required, in perfect condition and was quickly and easily installed by our fitter. Best of all, it started first time, works perfectly and looks absolutely beautiful. We are completely satisfied and more than happy with the product and your service and shall certainly recommend you whenever the opportunity arises. Many thanks once again. Kind regards Jill Saunders, Codnor Park Nottinghamshire

Hi Fireplace Megastore, As you know we recently took delivery of our fantastic fire and thought you might like to see the end result! (see picture attached). We are so pleased with it and had it roaring away last night. It really throws out a good heat. and the Black surround is just what we'd hoped for. Thank you for all your help. We really appreciate all your advise and assistance. Best Regards Karen Daniels, Westgate On Sea, Kent

Dear Sir / Madam, I simply wanted to say thank you for the excellent service you have provided following the recent problem with my purchase. Often people criticise poor service but neglect to compliment good service and on this occasion your level of service and speed of response has been second to none. Once again Thank You! Ann Inch, Seaham, Co Durham

Dear All I would like to thank you for the excellent service that I have received from your company. Despite having had a small problem with the fire manufacturers you solved the issue speedily and to my complete satisfaction. Your efforts to ensure that the fire was delivered in time to meet the installers timescale was very much appreciated. The best customer service that I have received from an Internet Company! Thanks once again. John Winnifrith, Northiam, West Sussex

ATTENTION OF THE SALES TEAM JUST TO LET YOU KNOW I HAVE TAKEN DELIVERY OF THE ABOVE FIRE TODAY. I AM ABSOLUTELY DELIGHTED! HAVE BEEN WELL IMPRESSED WITH THE SERVICE RECEIVED FROM YOU AND WILL HAVE NO HESITATION IN RECOMMENDING YOUR SITE TO FRIENDS AND FAMILY. THANKYOU VERY MUCH. GAYNOR McMURRICH, Ivybridge, Devon

Dear Sales Team Just a note to say we are delighted with the service provided by Fireplace Megastore. We received our Gazco Richmond fire on the due date, however the fire front was damaged, but with the help of your sales team this was quickly rectified with a new front which was delivered promptly. The fire is now fitted and looks great. A great price, a great service and a big thank you to you all for helping us sort this problem. Janet McCallum, Irvine, Aryreshire

Sales Team, Just to thank you very much, my husband and I have been very impressed with your efficiency - no false promises, but a genuine effort to get our fire quickly for us. Can't believe we ordered it on Monday and it was with us on Thursday, and you where one of the more competitively priced companies too. Thanks a lot, would recommend you to others! Kay Cooper, Crawthorne, Berkshire

Fireplace Megastore Sales Team I just wanted to contact you to thank you for the prompt service and great product! I have just received the Valor Elenor stove and it's great! The flame effect is so realistic and its unfussy design means it doesn't look out of place in my modern mill conversion apartment 10 out of 10 to the fireplace megastore Thanks again Ann Lyttle, Mirfield, West Yorkshire

Hello Fireplace Megastore, Just to say I received my electric fire today and I am absolutely thrilled with it. The price was correct, delivery was correct. Thank you Ivan Harrison, Middlesbrough, Cleveland

Attention Fireplace Megastore Just to say thank you for the very prompt delivery of this order, very impressed with your service Sarah Pleece, Chessington, Surrey

Hi, We recently ordered a Lumis fire from you and I just wanted to drop you a line to say what a fantastic service we had with such a quick delivery. We are really pleased with the fire and how efficiently this order went through. Thanks to all concerned! Best wishes Linda Mathews, Bracknell, Berkshire

Dear Fireplace Megastore, Thank you for the professional approach taken in resolving the transit damage found on receipt of my fire. The quality of service from both yourselves and Crystal Fires was truly first class. Yours delighted Brian Taylor, St Asaph, Denbighshire

To Customer Services We wish to thank you for your help and prompt action in resolving the problem with our order. We received the fully outset spacer for our Quanta fire this morning. Now, we can get the fire fitted on to the wall. We have already recommended your company to many of our friends and will continue to do so! Thanks Elaine & John Prunty, Brighton, East Sussex

Attention Of Sales Department A very big thank you for such an excellent service from our initial enquiry through to placing the order, to the very speedy delivery a truly efficient service. I would not hesitate to recommend you to anyone. A special thank you to to all concerned. Kind regards Rhona Norman, Cambridge, Cambridgeshire

Attention Of Fireplace Megastore We ordered an electric fire from your company on line and we received it within two days. This was a superb and efficient service which today in the UK is a rareity. So congratulations and thanks again. Mr Jason Evans, Yeovil, Somerset

Attention of Sales Team Hi, Just to say my Corello electric fire, order number 0008757, arrived on time and has now been installed and it looks and works a treat. Thank you for a fantastic service I will definitely reccomend your company to my friends and relatives. Once again many thanks Patrick Mullen, Middlesbourgh, Cleveland

Hi Sales My order arrived last Thursday in good condition and is now installed and working perfectly. Thanks for an excellent service and prompt delivery. I have already passed your details to several colleagues who should be contacting you in the near future. Once again many thanks. Bernard Parker, Wirral, Merseyside

For The Attention Of The Sales Team Fantastic delivery! Just arrived! Many thanks for your prompt service! I will be recommending your company to all my friends & family. Thanks again. Darren Barnes, Northampton, Northamptonshire

Attention Of Sales Team I ordered my Dimplex Montana electric stove from you online on Wednesday the 27th June and it arrived today on Friday the 29th June! I just wanted to say how pleased I was to receive such speedy and efficient service. Thank you very much. Regards Jane Gower, Torquay, Devon

Thank you Fireplace Magastore , I got good prices and fast friendly service with no hassle. Everyone from the sales team to the delivery driver were great to deal with. Jim Mcgee, Carlisle, Cumbria

Hello Sales Team, Thanks for another prompt reply. All parts have now arrived. Thank you for your prompt and efficient service throughout, it was a delightful change to find quick and helpful replies to all my queries and a fast delivery time when buying over the internet. Regards Janet McHugh, Windsor, Berkshire

Just a quick note to say thank you for the prompt delivery of my Europa Mirage fire. Very pleased with it. Michelle Richardson, Flitwick, Bedfordshire

Dear Sir/Madam May I offer your company my most grateful (no pun intended!) thanks for the swift delivery of this order. When your sales lady rang about the delivery of this fire my wife explained to her the circumstances about this order - we were getting it for Peggy, a close neighbour of ours - a dear old lady 94 yrs young - and it was very important that we get this appliance installed quickly as she has just removed her coal fire and now had no heating in her living room. The sales lady told my wife she would do everything possible to get the fire delivered ASAP and sure to her word the delivery arrived Friday morning. The fire was installed and tested (Perfect) and Peggy was almost in tears when she saw how nice the fire looked when it was switched on. Once again, please accept my most sincere thanks for the way you concluded this order - it was very much appreciated by all at Undergreens Rd. Yours Sincerely Frank Whiteway, Barrow-In-Furness, Cumbria

Thank you for your prompt attention to my order. I now have a lovely fire in place for the festive season. Many thanks Jennifer Beal, Wallingham, Surrey

Hi Would just like to say a big thank you to all concerned for holding on to the fire I bought in your warehouse. My friend picked it up for me on Monday and I believe they were late (as they where coming from London to Liverpool to catch the ferry), but you guys stayed open for them. This was great, otherwise I would have had to make a special trip over from Ireland which, although pleasant, would have been expensive and time consuming at this time of the year. Please pass this note on to the boss as well. As I shall tell others about your excellent service. Have a great Christmas Clive Carroll, Dublin, Ireland

Attention Of Customer Services Just to let you know I received my Dimplex Chadwick fire yesterday. It is now in situ, and I am very pleased with my purchase & your pricing and I will not hesitate to reccomend you to my friends & family. Merry Christmas Ann Hogg, Dundee, Scotland

Hi, Just want to say thank you for an excellent service, recieved the fire today and I am very happy with it. I will recommend you to my family and friends. Thank you once again Melanie Johnson, Wrexham, North Wales

Dear Sirs Just a note to say that my order arrived today and all is perfect. Can I thank you for the quality of service your company provides and also of the delivery you offer, they were prompt, polite and courteous and took great care handling the fireplace. Thanks again Paul Savage, Mountain Ash, Glamorgan

Dear Sirs, Further to my telephone call. Just to confirm that when the trim was unpacked by my builder he thought you had sent me the wrong one, as the packaging was deceptive and completely covered the stainless steel. However this proved not to be the case, so please therefore accept my apologies, as it was our error and may we thank you for your efficient service received throughout my order. Regards Shauna Yardley, Coventry, Warickshire

Dear all at Fireplace Megastore Just thought I would drop you all a little note to express my absolute appreciation of the service I received from your company following my recent order(No. 0013858). Having checked a vast number of outlets for the gas fire I found yours to be the cheapest (and in some instances by a few hundred pounds) which being a canny Scot pleased me no end! I also spoke to one of the staff and not only did he sort out my order but he also forwarded the fitting instructions prior to my purchasing the product advising me to show them to the gas fitter to ensure that, come the time of fitting, there would be no "unforseen and expensive " additional expenses. Great advice indeed!! I also must mention the delivery which nowadays is usually a minefield. I was advised at time of placing my order that delivery would be "in around 2 weeks and that the courier company would telephone me to arrange an exact time". The fire was ordered on Thursday 21 February 2008 at midday. Your courier then telephoned on Monday 25th February to say that the fire would be delivered on the afternoon of the following day being 26th February. After waiting in during that afternoon the courier did not show and I was beginning to have visions of the old adage "Well you only get what you pay for" however, believe it or not, at 1940 hours that evening the driver telephoned to say that he would be arriving at "20 past 8". I not unnaturally assumed that it was to be the following morning but to my total surprise and delight he said no, that it would be that very night!!!!! At 2020 hours on the button the doorbell rang and the fire was delivered, perfectly packaged and in pristine condition. There must be a God after all and I am so very, very grateful to all concerned for their efforts on this customers behalf. So much for the estimated delivery time of 2 weeks - mid Wales to mid Scotland in 5 days Terrific service all round! The said fire is now burning brightly in its rightful place and filling the house with a lovely warmth but nothing that can compare to the warmth I feel towards your company and staff for their exceptional service. Thank you once again and to quote an old Scottish saying "Lang may your lums reek!!!" Yours John Findlay, Perth, Perth & Kinross

Good morning, I would like to take an opportunity to thank you for a very prompt resolution to the problem we had with the hearth on the fireplace we purchased through yourselves. We received the replacement within 48 hrs. The measure of a company, in my opinion, is its response to any problems. You have passed with flying colours. I wouldn't hesitate to recommend your services to any of my friends or family. Many thanks once again Stephen Porter, Felixstowe, Suffolk

Dear Sirs, We emailed you recently about a small problem we had with our fire. Your prompt response and correct advice has been a success. We would like to thank you for dealing with this matter so swiftly and the way in which the whole process of buying our new fire was conducted. It has been a pleasure and we will be recommending you to anyone we know that is interested in purchasing a new fire or fireplace. Thanks again John & Theresa Byrne, Derby, Derbyshire

Dear Sirs, I recently purchased a gas fire from yourselves. I would just like to say how delighted I am with the fire and that I was very impressed with your help, service and the delivery. I will have no hesitation in recommending you to friends and neighbours in the future. Diane Cooke, Farnborough, Hampshire

Dear Sir/Madam, I would like to thank you very much for the efficient service in the delivery of my fire which is now fitted and looks excellent. Terry Corlett, Glossop, Derbyshire

Good Afternoon, I would just like to confirm that we have received the 'hearth' and it was delivered to our home address this morning. Special thanks to Steve in customer services and a big thank you to all of those who have assisted us with the missing item. Please pass on my thanks to your supplier for expediting matters so quickly. I certainly will recommend your company to my friends and family. Kind regards Christine & Anthony Hearn, West Kingsdown, Kent

Dear Sirs, We ordered the above fire on Sunday and it was delivered on Wednesday. We then phoned our heating engineer and it was installed the same day, fantastic service all round and a brilliant price as well. You were highly recommended by our neighbours who also purchased a fire from yourselves. Once again thanks Lorna Menzies, Elgin, Moray

Hello Fireplace Megastore Just a note from a very happy customer. Be Modern have been to look at my faulty fire today and have replaced it without question. Thank you very much for the part you played i.e. faxing the original sales note to me and contacting Be Modern regarding the fault. Thank you very much Pam Mills, LLanidloes, Powys

Attention of Customer Services Just to let you know that I have just received my correct fire trim, cant believe how quick it was. I would like to say big thank you for sorting it out so promptly, I have been extremely pleased with the service from you. Many thanks Shelia Mayes, Sudbury, Suffolk

Hi , I ordered a fire on Tuesday this week and received it on Friday of this week. I would just like to say thank you for your prompt service which was amazing. The price was cheaper than anywhere I could find and the delivery was free. I am and will in the future recommend you to anyone who will listen. Once again Thanks Mark Edwards, Tudeley, Kent

Hello, I just wanted to tell you how happy I am with regards to the fire and fire surround I bought from you. I was a bit reluctant to order from the Internet but liked the look of the surround so much I thought it was worth it. I have now had them fitted and am over the moon with them. My brother - in - law was so impressed with the service I received he has decided to order the same one as I did. You should receive his order soon. Once again thank you very much Heather Rolt, Blyth, Northumberland

Hi, Just to say how pleased I am with your company. My fire arrived arrived very quickly and it is beautiful. Thank you very much first class service, from order to delivery. Best wishes Valerie Dennis, Maidstone, Kent

Customer Services, I would just like to say how delighted I am with my new Dimplex Presada fire and the excellent service I received from the Fireplace Megastore. Regards Linda Campbell, Lanark, Lanarkshire

Hi, Just a note to say our Sapphire Alpine White Effect Suite is now fitted and working perfectly. Many thanks to all in customer services for solving my slight problem! We are very happy with our purchase and we would not hesitate to use you again, we will most definitely recommend you to family and friends, mainly for your excellent customer services. Also I would like to add Suncrest, who supplied the Suite were very good in their communication and delivery. There was a part missing (the bowl), but they could not have done more to get the said piece to us. To finish, sometimes people are dubious of internet shopping. But having dealt with you, we felt like we had visited your store. Many thanks Jim & Elaine Kay, Preston, Lancashire

Hi Many thanks for the great service!!! The fire is up and running and looks great. Very happy indeed. Regards Mr Gill, Bedford, Bedfordshire

Hi All Meant to send this a couple of weeks ago – may I just thank you all for your speedy processing of my order for the Dimplex Bexington LE Electric Fireplace Suite. It was on your website with a 4 day delivery by mistake but following a plea from me to your help line to deliver as soon as you could, it did in fact arrive within the 4 days. This is very impressive and I was very grateful, and was also impressed with the fireplace itself! I would certainly recommend you to any of my friends and family as your prices are as good as your after sales service. Again many thanks Kind Regards Chris Hinson, West Bromwich, West Midlands